Find Hard & Soft Measures of Performance: the Balance Scorecard

Nurturing and rewarding KPIs. It is not a holiday camp and it is not a job for life but it is somewhere were we all could contribute and be rewarded for working in your organisation. Make sure you are clear about what you want and how you want it to ensure the business is profitable and efficient. If you can’t measure it, you can’t see progress. Pick another measure!

Business is about delivering against the business plan & budget. You should link reward to delivery against a balanced score card of KPIs!

• Working out the margin of profit by work type is essential for business planning and BD of the future
• “Getting tougher and firmer with the team as to what I require, by when and how, is building on small success and overall we are getting better results
• “KPI’s on non-chargeable activities are as essential as chargeable activities. I asked for his / her thoughts and was surprised by the willingness to offer lots of ideas!” Partner, Head of Team (law firm)
• Linking the business cycle and the way we manage and review performance is working! We now overtly link pay & performance. We can’t afford not to.” Director, Global IT Co.